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Concierge Membership Terms & Conditions

Effective Date: 12th March 2025

1. Membership Overview

The Concierge Membership provides members with direct, private access to Jayney Goddard for personalised health, wellbeing, and lifestyle guidance. Membership is valid for 12 months from the date of enrolment.

2. What’s Included

  • One 45-minute private call per month (maximum 12 calls per year).

  • Calls take place during Jayney’s designated Concierge Hours.

  • Priority email access for short questions, with replies provided within a reasonable timeframe (typically 5 working days).

  • Confidentiality of all discussions.

3. What’s Not Included

  • This membership is not a medical service and does not replace care from your GP or healthcare provider.

  • Jayney does not prescribe medication or provide emergency care.

  • Calls are not transferable to other individuals.

4. Scheduling & Cancellations

  • Calls are booked on a first-come, first-served basis using the online booking system.

  • Each call lasts a maximum of 45 minutes.

  • At least 24 hours’ notice is required to reschedule. Missed calls without notice will count as one of your 12 calls.

5. Fees & Payment

  • The annual fee is £2000, payable in full at enrolment.

  • Membership fees are non-refundable and non-transferable.

6. Membership Capacity

  • Membership is limited to 100 clients worldwide per year to ensure dedicated support.

7. Renewal

  • Renewal is by invitation and subject to availability.

8. Liability

  • By enrolling, members acknowledge that the service provides guidance and lifestyle support only, not medical diagnosis or treatment.

  • Members remain responsible for their own health choices and agree to seek appropriate medical advice when required.

9. Agreement of Understanding

By joining, you confirm you have read and understood these Terms & Conditions.

 

Concierge Membership — Email Access Terms

As part of your Concierge Membership, you have access to a dedicated private email line for brief check-ins and clarifications between your scheduled consultations. This privilege is designed to give you reassurance, clarity, and continuity of support throughout the year.

To ensure this service remains both high-quality and sustainable, please note the following guidelines:

Scope of Use

✅ The Concierge email line is intended for:

  • Brief clarifications or follow-up questions relating to topics already discussed.

  • Occasional “check-in” updates (e.g. “I tried this, here’s how it went”).

❌ It is not designed for:

  • Full consultations or case reviews by email.

  • Introducing new issues or topics that require in-depth discussion (these are reserved for your monthly consultation).

  • Continuous or daily email dialogue.

Fair Usage Policy

To ensure fairness and quality of response for every member, the Concierge email line is intended for 1–2 short emails per month. This allows each message to be given thoughtful and considered attention.

If you find yourself requiring more regular or detailed written support, these matters should be raised during your scheduled consultations.

Response Times

  • Emails will be responded to within a reasonable timeframe of a few working days, allowing for a thorough and personalised reply.

  • Urgent matters should always be directed to your healthcare provider or emergency services, as this service is not a substitute for medical care.

Maintaining Boundaries

If a message is more detailed than can reasonably be handled via email, you may receive a gentle redirection such as:
“Thank you for sharing these detailed thoughts — this is exactly the kind of matter we can dive into on your next call. I’ll make a note so we don’t forget. If you’d like to bring this forward, you can reschedule sooner using your private booking link.”

This ensures that important matters receive the full attention they deserve, within the right setting.

Optional VIP Tier

For members seeking more frequent written support, an optional VIP Concierge Tier may be available. This includes up to one detailed email exchange per week with a faster turnaround time. Membership in this tier is strictly limited to 20 individuals per year and is offered at £3000 per annum.

By maintaining these boundaries, the Concierge email line remains a high-quality, high-touch service — designed to give you peace of mind and clarity between your consultations, while ensuring that your scheduled sessions are reserved for deeper, more transformative guidance.